Privacy policy.

Last update: 15 January 2023

Your privacy matters to us: How we collect, use, and store your personal information.

We are committed to protecting your personal information and will only use it legally and responsibly.

This privacy policy covers details of what information we collect from you (whether online, on site, by phone, by email, or through correspondence with third parties); what we do with it; and with whom it might be shared.

We only collect information that is necessary to run the Gallery, fulfil our obligations to you, and keep you informed about the Gallery and its activities.

The personal information we collect may include:

• your name, title, gender, and date of birth;

• your email address, phone number, postal address, billing address, delivery address;

• feedback you may have submitted related to Pen Therapy services and products

• ticket purchase and event registration/attendance;

• product selections and purchases of goods or services;

• credit card or other payment information (we only store this for as long as we need to process payment);

• contact preferences;

• details of correspondence sent to you, or received from you;

• any other information provided by you by Pen Therapy;

In addition to the above, when you visit our website we use cookies to improve your experience and personalise the service you receive.

Information you give us 

We collect personal information that you may provide to us including when you:

• purchase tickets or other products through the website;

• sign up to our email updates;

• complete a visitor survey or enter a competition.

Information we get from your use of our website(s) and services

We collect information about the services you use and how you use them in a number of ways including:

• When you visit our website, including through the use of cookies;

• When you view and interact with our emails, advertisements, and content;

• Information about contact you have with us as a visitor or customer.

Information from third parties

We may also receive information about you from third parties, for example when:

• You enter a competition run on a partner website (and agree to the sharing of your information with us);

• You follow Pen Therapy’s social media channels, subject to your privacy settings on those channels; or

• You make a purchase from Pen Therapy.

We may be required to update the terms of this policy from time to time. We will notify you about any significant changes in the way we treat personal information usually by sending a notice to the primary email address you have provided or by placing a prominent notice on our website(s).